Support Center
We know how important customer support is to your business. That's why we're committed to answering your questions and resolving your issues fast and effectively. Broker Systems Support Center provides high level customer support through several different options:
- Business Support
- Technical support
- Continues Training
Broker Systems's support options are complemented by an extensive library of detailed online help for each application and other resources such as FAQs, online user guides, sneak peeks at upcoming releases, and tips that will help you get the most from your Broker Systems application.
Broker Systems's highest level of customer support is provided through the regular Application Maintenance offering. It provides Broker Systems users with both a dedicated technical support representative and a dedicated program manager. This team will provide the continuity you need to ensure that your Broker Systems solution is meeting your business needs — 24x7. Our Support includes:
- Dedicated Technical Support Representative
- Dedicated Program Manager
- Toll-free Call Center
- Calls answered in 90 seconds
- Priority telephone queue routing
- 24x7 telephone support worldwide
- Online support
- Online case response in 2 hours
- Weekend coverage
- Early notification of new releases
Training
Training Services & End Users
Our in depth training programs are designed to enable the attendee to competently manage, program, configure and operate the product. They include extensive hands-on time with the product.
Training Services for Technical Staff
Our training services provide our customer's technical staff with the necessary skills to configure, install, operate, troubleshoot, and repair our products to a level that will meet or exceed their expectations. Most courses are a combination of lecture and lab instructions with emphasis on hand-on lab activities. Opertational up-to-date system hardware simulates actual customer environment wherever practical.
Tools
In addition to product-specific training, instruction and assistance is provided on the use of any necessary computer or test environment, and hand tools when the course requires them
Documentation
A complete set of product specifications, manuals, and a certificate of completion are given to each participant